The form below is used to lodge a warranty request for products purchased on one of our websites, or for product purchased as a cash sale directly from our JSG Industrial Systems head office in Sydney. Once submitted, your Request will be forwarded to our customer support team.


  1. For end users/cash customers only. Distributors must login to the DISTRIBUTOR AREA in order to lodge warranty requests. Any submissions received from distributors via this form will be rejected.

  2. Completing this form does not validate a Warranty Claim.

  3. All requests must be assessed, and confirmed by the Technical Department at JSG Industrial Systems.

  4. To maximise the speed in which a claim is processed, please fill out all fields with as much relevant information as possible.

  5. Do not return product/s to JSG without a return authority.

All fields labelled with "* Required" MUST be filled in for your claim to be validated.

1 - Customer Details
2 - Product Details
3 - Describe Product Fault
4 - Photos to support this claim - PLEASE NOTE: Max file size combined can not exceed 8MB: